1. What is the difference between Triple Treat Body Whip and Body Whip?
The difference is in the ingredients used. The original Body Whip has shea butter and coconut
oil as its primary ingredients while Triple Treat has cocoa butter, baobab oil and honey as its
primary ingredients (thus, the name).
2. Can I use Baby Buttah on my baby’s body?
Yes, you can. It is not just great as a diaper cream, it can be used to soothe diaper rash, eczema
and other skin conditions. It can also be used on baby’s hair.
3. What is Body Whip?
It is a specially formulated lotion which has emollient properties to moisturize skin all day
without leaving a greasy feel.
4. What is the difference between Baby Whip and Baby Buttah?
Baby Whip is a baby lotion and is also suitable for adults with sensitive skin. Baby Buttah is a
salve that can be used all over the body. It is also used as a diaper cream and to soothe mild
5. What’s the difference between the Deep Cleansing African Black Soap and the Deep Cleansing African Black Soap with AHAs?
The Deep Cleansing Black Soap is suitable for daily use. The Deep Cleansing Black Soap with
AHAs contains glycolic acid and papaya extract. It provides deep exfoliation and helps with
hyperpigmentation. Wear sunscreen during use and for up to one week after.
6. Are your fragrances phthalate free?
Yes, all the fragrances that we use are phthalate free.
7. Do you have vegan products?
Yes, some of our products are vegan. Body Whip, Body Oil, Carrot Oil, Blemish Control Toner,
Facial Scrub Mask, Body Buttah, Beard Oil, Momma Buttah, Baby Oil are all vegan friendly.
8. What is your return policy?
Our products are handcrafted in controlled small batches. In view of this fact, we cannot assure
the purity of products once they have been shipped. For safety and hygiene reasons, products
cannot be restocked or resold so we do not accept returns.
We understand the constraints of ordering new skin care products online. Your satisfaction is
our goal and we truly believe that you will love our products, but if you are really unhappy,
please let us know. We want you to have a positive experience and will work with you if you are
not pleased with your purchase.
9. What if my product melts in warm weather?
Some of our products are sensitive to temperature changes. In warmer climates, products may soften or melt in transit as they stay in warm mail trucks, mailboxes, or on front porches.
The quality and nourishing properties of our products are not affected by these changes in texture.
On sunny or hot days, before opening the jars, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open them, they may spill and make a mess!
Whipped Body Butters: When you blend butters and oils together, the mixture is usually too dense and tough to spread over the skin. Our hand-whipped process adds tiny air bubbles that increase the volume, just like whipping cream. If a whipped product melts, the air bubbles collapse and the volume is decreased. Even though we fill the jar to the brim initially, there will be less volume in the jar (since it has deflated) and the jar may look half full.
After cooling, a melted Whipped Butter will be the consistency of a body balm and is still a great moisturizer.
Whipped Sugar Scrub: the oil in the Scrub may separate out a little. Place it in the refrigerator. As it begins to harden, give it a stir and place it back in the refrigerator. Once it's solidified and mixed it will be good to use!
Most importantly, neither the nourishing properties of the product nor the usability will be affected by melting.
10. Do you use Palm Oil in your products?
Yes, we do. You will find palm oil in some of our Artisan Soaps. The palm oil we use come from a supplier that's part of the Roundtable on Sustainable Palm Oil.
11. How long will it take to receive my order?
Orders are packed and shipped within 1 to 3 business days from receipt of payment.
12. What if a product arrives broken or damaged?
We do our best to pack our products carefully so that they are protected during the shipping
process, however, once they leave our facility, we no longer have control over how they are
handled. If you have received a product that arrived damaged or broken, please contact us
stating your order number and an image of the product, so that we can remedy the
situation. Your satisfaction is our goal.
Contact us via email firstname.lastname@example.org
13. Do you have a Store?
We do not currently have a store. However, we have retail partners in Lagos and Abuja, Nigeria.
Dr. Ayaba Healthy Store
29 Oguntona Crescent, Gbagada Estate Phase 1, Lagos, Nigeria
+234 812 251 4673
Shop 9, Lakeview Homes
Phase 1, Kado, Abuja, FCT, Nigeria
+234 701 090 7707
14. I would like to become a Wholesaler or interested in Private Labelling
Thank you very much for reaching out to us! If you are interested in becoming a Wholesale Customer, please review the information below.
We do not have any minimum order quantity. We however advice that you place a good
opening order to have a decent selection of products and then order products as you need
from then on. Discount pricing will be sent once you apply. There is no discount available on
sample size products. However, their cost will be netted off your first full order.
15. Do you take bulk orders for bridal party, party favors, corporate gifting etc.?
Yes, we do. Please contact us via email for more information.